Help & Support
How can we help?
Choose the channel that fits your question. Most coordinators get answers in under 5 minutes from self-serve resources or peer community.
Top 6 quick fixes
The most common questions, answered in 30 seconds each.
I can't log in
Magic-link tokens expire after 15 minutes. Request a fresh one from /login. If you don't receive the email, check spam + verify the address you signed up with.
→ Go to /loginMy store isn't getting orders
First 72 hours after launch are critical. Our activation system fires 5 auto-interventions — see the first-72-hours system to understand what's running automatically + what you can do to accelerate.
→ Go to /why-ryte/first-72-hoursHow do I add products to my store?
Open your store dashboard → Products tab → 'Add product'. Or use the Day-Zero starter wizard to auto-populate 3 sport-aware starter products in 60 seconds.
→ Go to /onboarding/day-zeroWhere's my order?
Track shipping at /track using your email + order ID. Direct-to-player orders ship within 5-7 business days of store close.
→ Go to /trackI need to delete my account
Visit /me/privacy → 'Delete my account'. 30-day grace period; you can cancel anytime within that window.
→ Go to /me/privacyHow do I get the booster-club discount?
Submit your 501(c)(3) determination letter at /dashboard/settings/verification. Once approved, the 50% off Pro tier discount auto-applies to your next billing cycle.
→ Go to /dashboard/settings/verificationDeep-dive help topics
5 dedicated topic pages with 4 Q&A each. Bookmark the one that fits your role.
Support channels
Pick the right channel for your question
Self-serve FAQ
60+ answers to the most common questions: setup, pricing, fundraising, shipping, returns, platform mechanics. Most questions answered in under 30 seconds.
Long-form guides
Deep how-tos on setting up a season-long team store, pricing for fundraising, final-week conversion, parent communication, and more.
Peer community (Discord)
Real coordinators sharing what works — prompt tips, season recaps, sport-specific channels. Direct founder access for feature requests + product feedback.
Order tracking
Look up your order status, shipping info, and return options. No login required.
Email support
Free tier: 48h response. Pro tier: 24h response. Email is fine for anything that's not time-sensitive.
Enterprise concierge
For leagues, school districts, or athletic departments running 10+ teams. 48h white-glove onboarding + dedicated Slack channel.
Response time SLA
- Free tier: 48-hour email response (usually much faster)
- Club tier: 24-hour email + chat priority
- Enterprise tier: 4-hour chat + dedicated Slack channel + named CSM
For incidents affecting your live store, email hello@teamstores.ai with "URGENT" in the subject — we triage these inside an hour during business days.
Trusted by leagues, districts, and athletic departments