Frequently asked questions

Most coordinators launch a store in 5 minutes. You pick a sport template, add your team name + colors, set a close date, and share the link. We handle product cost, manufacturing, fulfillment, and tracking.

No. If you can post a link in a group chat, you can run a TeamStores.AI store. Setup takes minutes; everything else is automated.

No. Orders ship individually after the store closes. You never buy stock, never store gear, never distribute by hand. Each family's order ships directly to them.

Swimming, lacrosse, volleyball, soccer, basketball, field hockey, and track & field — each with a sport-specific catalog of jerseys, warm-ups, and accessories. We add sports on request.

There's no minimum. Whether 3 families or 60 families order, every item ships. You're never stuck with leftover inventory.

Yes — free for individual coaches. No setup fee, no monthly fee, no contract. We source uniforms and accessories at wholesale; you set the markup, and the markup is your team's revenue. That's how the platform stays free.

You set a markup on each product (typically 15-35%). Families pay base cost + your markup at checkout. The markup pays out to your team via Stripe Connect after the store closes. Average store raises ~$4,000 per season.

Club tier adds custom branding, advanced analytics, multi-team org-level controls, and API access. See pricing for details.

No. Wholesale gear cost + your markup + Stripe processing (standard) = total at checkout. No platform fee on top.

Payouts happen via Stripe Connect after the store's close date and the standard order-fulfillment window (typically 7-14 days). Stripe deposits into your bank account directly.

Merch Farm fulfills every TeamStores.AI order. Gear is custom-printed per order in the US and ships via USPS with tracking. Each family receives their own package.

Orders ship within ~7 days of the store close date. USPS delivery is typically 3-7 days after that. Total turnaround: ~2 weeks from store close.

Defect-free guarantee — anything wrong with your gear (printing error, sizing issue from manufacturer, damaged in transit), we make it right. Custom personalization (player names + numbers) is non-returnable for fit reasons.

Yes. Personalization is built into checkout — each family enters their player's name + number per item. No coordinator spreadsheet required.

Stripe Checkout for every order. Stripe handles PCI compliance, fraud detection, and chargebacks. Coordinators connect their Stripe account during setup; payouts go directly to the connected account.

Yes — we follow standard practices for SaaS security. See our Security page for details. Card data is handled by Stripe (PCI-DSS Level 1); we never store card numbers.

Yes — we have a Zapier integration plus a public REST API + webhooks. See the Integrations marketplace and Developer docs.

Yes. One-click clone copies products, dates, branding, and settings. You just update the close date and share a fresh link.

Yes — Club + Enterprise tiers support multi-coordinator access with role-based permissions. Free tier supports a single coordinator per store.

Custom Ink is a group t-shirt order platform — coordinator collects orders, Custom Ink ships to coordinator, coordinator distributes. TeamStores.AI is a per-family store — each family orders online and gear ships to them. No middleman.

Both run online team stores. TeamStores.AI focuses on fast self-serve setup (5 min vs sales-rep onboarding) and explicit fundraising tooling (milestones, group-buy, referrals). See the full comparison at /vs/squadlocker.

Yes — they solve different problems. TeamSnap handles roster + scheduling + RSVPs; TeamStores.AI handles team gear + fundraising. Most TeamStores.AI customers use both.