Returns & Refunds

Right after checkout, you can change the size, player name, or jersey number on any item in your order — for free, no questions asked. The window closes 24 hours after purchase, before the order goes to production.

How: open your order page (the link is in your confirmation email, or look it up at /track) and use the “Amend order” section.

We capture your shipping address from Stripe Checkout. If you spot a typo or moved recently, request an address change on your order page (the link in your confirmation email). Your team's coordinator reviews and either approves the change or contacts you directly.

Important:if production has already started, address changes may not be possible — we'll be honest about this when you ask. The earlier you request, the better.

Refund decisions are handled by your team's coordinator since they know your team's situation best (e.g., a kid switched teams, the wrong sport got picked at signup, etc.).

How to request:open your order page and click “Request a refund.” Pick a reason (wrong size, didn't arrive, changed your mind, other). Your coordinator gets a one-click approve/decline email and either issues the refund through Stripe or replies with next steps.

Timing:approved refunds appear on your card statement in 5–10 business days, depending on your bank. We'll email you the moment the refund is issued.

If something arrived defective, the wrong product, or damaged in shipping, use the “Request a return” flow on your order page. Include a photo if possible — that speeds up the resolution.

For these cases, your team's coordinator typically approves replacements at no cost. Damage during shipping is filed as a claim with the carrier.

Because every item is made to order, we generally can't accept returns for:

• “Changed my mind” on a custom-decorated item that arrived as ordered
• Sizes that fit differently than expected (use the size guide before ordering — most stores include one)
• Color preferences after the fact

That said, your coordinator has discretion to approve refunds in these cases, especially if the team has slack in their fundraising margin. Always worth asking through the “Request a refund” flow.

If you file a dispute (chargeback) with your bank, Stripe notifies us automatically and we can't process the order or any replacement until the dispute is resolved. The much faster path is to use the “Request a refund” flow — most coordinators respond within 24 hours.

Questions not covered here? The fastest path is to open your order page and use the “Contact coordinator” link — that pre-fills the order number and goes directly to the person who can help.

For TeamStores.AI platform questions (login, account, technical issues unrelated to a specific order), email teams@teamstores.ai.